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How To Clear Error Codes on GOtv Very Easy and Fast 2024

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GOtv error codes are messages that appear on your decoder screen when there’s an issue with the service or the decoder itself. Today we will guide you on How to Clear the Error Code on GOTV – Error E48-32, E016, E17, and E32: read here for full information. If you are using GOTV, you’ve certainly encountered one or two GOTV issues, which prevent you from watching your favorite stations even after paying for subscriptions. This article will show you how to clear a GOTV error code instantly.

These issues are most commonly caused by consumers forgetting to renew their membership plans before the expiration date. Most consumers prefer to renew their payment after it has expired, which is when these errors begin to appear on their television displays. Other errors, such as E48-32, can occur when the antenna of the decoder is moved.

Table of Contents
1 list of Clear Error Codes on GOtv
2 How to Clear Error Code on GOTV – E016 Error Message
3 How to Clear Error Code on GOTV – E48-32 Error Message
4 How to Clear the E17 Error Code in the GOtv Decoder
5 How to Clear the E33 Error Code on the GOtv Decoder
6 How to Clear E34 Error Code on the Gotv Decoder
7 How to Clear the E38 Error Code on the GOtv Decoder
8 How to clear the E49-32 Error Code on Gotv Decoder
9 How to Clear E50 Error Code on the GOtv Decoder
10 How to Clear E51 Error Code on the GOtv Decoder
11 FAQs
11.1 How can I clear E16 error code on my GOtv decoder?
11.2 What should I do if I encounter the E30 error code on my GOtv?
11.3 How do I resolve the E48-32 error code on my GOtv decoder?
11.4 What steps should I follow to clear the E32 error code on my GOtv?

list of Clear Error Codes on GOtv

Here are some common error codes on GOtv and their meaning 

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  • E16: This error code indicates that the subscription on the GOtv decoder has expired.
  • E17: This error code indicates that the GOtv decoder is not authorized.
  • E32: This error code indicates that the GOtv decoder is having trouble communicating with the satellite signal.
  • E33: This error code indicates that the GOtv decoder is not receiving a strong enough signal from the satellite.
  • E34: This error code indicates that there is a problem with the signal frequency.
  • E38: This error code indicates that the GOtv decoder is not able to communicate with the server.
  • E48-32: This error code indicates that there is a problem with the signal quality.
  • E49-32: This error code indicates that the signal is not being received at all.
  • E50: This error code indicates that there is a problem with the GOtv smartcard.
  • E51: This error code indicates that the GOtv smartcard is not inserted properly.

These are just a few of the most common error codes that people may search for on Google when encountering issues with their GOtv service.

How to Clear Error Code on GOTV – E016 Error Message

  • Open the message box on your decoder
  • Send “RESET IUC NUMBER” to 4688, i.e. RESET 5678012574 to 4688
  • This should solve the problem.

Another way:

  • Open your internet browser and visit the GOTV page here.
  • Click on Easy self-service
  • Click on Clear Error Code
  • Type your IUC number and select GOTVE16, you may be required to type in a Captcha code for verification.
  • Enter the Captcha code and click on Clear Error.
  • Viola! The error is gone.

How to Clear Error Code on GOTV – E48-32 Error Message

  • Check if the antenna is properly connected to the decoder, if it isn’t, connect it properly.
  • Tap on the OK button to see signal information
  • Go to Menu>Advanced>Installation – click on Auto-scan
  • If the error is not a general issue from GOTV, channels 48 and 52 will come up for you.
  • When the scanning is complete, you see Channel 99. If it doesn’t come up, you will need to rescan to have access to all channels you paid for.

How to Clear the E17 Error Code in the GOtv Decoder

The E17 error code on a GOtv decoder typically indicates a weak or unstable signal. Here are some steps you can try to resolve the issue:
  1. Check the coaxial cable connection: Make sure the coaxial cable connecting the decoder to the aerial is securely connected and in good condition.
  2. Check the aerial: Make sure the aerial is securely mounted and pointed in the correct direction. If it is damaged or outdated, you may need to replace it.
  3. Reposition the aerial: If your aerial is pointing in the wrong direction or is blocked by buildings, trees, or other obstacles, repositioning it may help improve the signal strength.
  4. Reset the decoder: Unplug the decoder from the power source and wait for at least 30 seconds before plugging it back in. This can help clear any temporary issues and reset the decoder.

If none of these steps resolve the issue, you may need to contact GOtv support for further assistance.

How to Clear the E33 Error Code on the GOtv Decoder

The E33 error code on a GOtv decoder typically indicates an issue with your subscription or account. Here are some steps you can try to resolve the issue:
  1. Check your subscription status: Make sure your account is up-to-date and your subscription is active. You can check your account status on the GOtv website or by contacting GOtv customer support.
  2. Pay any outstanding balance: If you have an outstanding balance on your account, you may need to make a payment to resolve the E33 error.
  3. Reset your decoder: Unplug the decoder from the power source and wait for at least 30 seconds before plugging it back in. This can help clear any temporary issues and reset the decoder.
  4. Contact GOtv customer support: If you are unable to resolve the E33 error on your own, contact GOtv customer support for further assistance. They can help you diagnose the issue and provide a solution.

Note: If the E33 error persists, it may indicate a problem with your GOtv decoder that requires professional repair or replacement. Contact GOtv customer support for more information.

How to Clear E34 Error Code on the Gotv Decoder

The E34 error code on a GOTV decoder typically indicates a problem with the device’s signal reception. Here are some steps you can try to resolve the issue:
  1. Check the cable connection: Ensure that the cable connecting the decoder to the TV is securely in place and free from damage.
  2. Check the aerial connection: If you are using an external aerial, make sure it is connected properly to the decoder and that it is in good condition.
  3. Move the decoder: If possible, try moving the decoder to a different location to see if this resolves the issue. Sometimes, the E34 error code may be caused by a weak signal or interference from other devices.
  4. Check for signal strength: You can use the “Signal Information” or “Signal Quality” option in the decoder’s menu to check the strength of the signal being received. If the signal strength is low, you may need to move the aerial to a different location or replace it with a higher-gain aerial.

If these steps do not resolve the issue, you may need to contact GOTV customer support for further assistance.

Note: These steps are general guidelines and may vary depending on the model of your GOTV decoder.

How to Clear the E38 Error Code on the GOtv Decoder

The E38 error code on a GOTV decoder typically indicates a problem with the device‘s Smartcard. Here are some steps you can try to resolve the issue:
  1. Check the Smartcard: Ensure that the Smartcard is properly inserted into the decoder and that it is not damaged or dirty. Try wiping the card with a clean, dry cloth to remove any dirt or debris.
  2. Reset the decoder: Unplug the decoder from the power source for about 15 seconds and then plug it back in. This will reset the decoder and may resolve the issue.
  3. Check the subscription status: If the issue persists, you can check the status of your subscription by visiting the GOTV website or contacting their customer support. It is possible that your subscription has expired or been canceled, and that the E38 error code is being displayed as a result.
  4. Replace the Smartcard: If the above steps do not resolve the issue, you may need to obtain a new Smartcard from GOTV. If your old Smartcard is still in good condition, you can take it to a GOTV service center for replacement.

Note: These steps are general guidelines and may vary depending on the model of your GOTV decoder. If the issue persists after trying these steps, you may need to contact GOTV customer support for further assistance.

How to clear the E49-32 Error Code on Gotv Decoder

The E49-32 error code on a GOTV decoder typically indicates a problem with the device’s Smartcard. Here are some steps you can try to resolve the issue:
  1. Check the Smartcard: Ensure that the Smartcard is properly inserted into the decoder and that it is not damaged or dirty. Try wiping the card with a clean, dry cloth to remove any dirt or debris.
  2. Reset the decoder: Unplug the decoder from the power source for about 15 seconds and then plug it back in. This will reset the decoder and may resolve the issue.
  3. Check the subscription status: If the issue persists, you can check the status of your subscription by visiting the GOTV website or contacting their customer support. It is possible that your subscription has expired or been canceled, and that the E49-32 error code is being displayed as a result.
  4. Replace the Smartcard: If the above steps do not resolve the issue, you may need to obtain a new Smartcard from GOTV. If your old Smartcard is still in good condition, you can take it to a GOTV service center for replacement.

Note: These steps are general guidelines and may vary depending on the model of your GOTV decoder. If the issue persists after trying these steps, you may need to contact GOTV customer support for further assistance.

How to Clear E50 Error Code on the GOtv Decoder

Here are a few steps you can try to clear the E50 error on a GOtv decoder:
  1. Check the smartcard: Make sure that the smartcard is properly inserted into the decoder and that the contacts on the smartcard are clean and free of any dirt or debris.
  2. Restart the decoder: Turn off the decoder and unplug it from the power source for a few minutes. Then plug it back in and turn it on to see if the error has cleared.
  3. Contact customer support: If the issue persists, you can contact GOtv customer support for assistance. They may be able to help you diagnose the problem and provide a solution.
  4. Reinstall the smartcard: If the above steps don’t work, you may need to reinstall the smartcard by removing it from the decoder and reinserting it. If the error still persists, you may need to request a replacement smartcard.

It’s important to follow the instructions provided by GOtv customer support carefully to avoid damaging the decoder or the smartcard.

How to Clear E51 Error Code on the  GOtv Decoder

Here are some steps you can try to clear the E51 error on a GOtv decoder:

  1. Check the smartcard: Make sure that the smartcard is properly inserted into the decoder and that the contacts on the smartcard are clean and free of any dirt or debris.
  2. Remove and reinsert the smartcard: Try removing the smartcard from the decoder and reinserting it to make sure it’s properly seated.
  3. Restart the decoder: Turn off the decoder and unplug it from the power source for a few minutes. Then plug it back in and turn it on to see if the error has cleared.
  4. Contact customer support: If the issue persists, you can contact GOtv customer support for assistance. They may be able to help you diagnose the problem and provide a solution.

It’s important to follow the instructions provided by GOtv customer support carefully to avoid damaging the decoder or the smartcard.

Nevertheless, despite these efforts, the error code remains unresolved. Please get in touch with GOtv customer service at 012703232 or 08039003788.

That’s all there is to it for how to clear error codes on GoTV. I hope you found this little guide helpful.
If you have any questions or suggestions, please leave them in the comments section. Thanks.

FAQs

How can I clear E16 error code on my GOtv decoder?

The E16 error code indicates that your subscription has expired or is inactive. To clear this error:

  1. Ensure your subscription is active and has been paid.
  2. Go to the GOtv website or use the GOtv app.
  3. Log in to your account using your IUC number.
  4. Navigate to the ‘Clear Error’ section.
  5. Select the E16 error code and click ‘Clear Error.’
  6. You can also send an SMS with “RESET IUCNumber” to 4688 (e.g., “RESET 1234567890”).

What should I do if I encounter the E30 error code on my GOtv?

The E30 error code typically means that your decoder is not receiving a signal. To fix this:

  1. Check that your antenna is correctly connected and positioned.
  2. Ensure there are no obstructions blocking the signal.
  3. Restart your GOtv decoder.
  4. If the problem persists, log in to your GOtv account online or via the app.
  5. Go to the ‘Clear Error’ section and select E30 to clear the error.
  6. Alternatively, you can text “RESET IUCNumber” to 4688.

How do I resolve the E48-32 error code on my GOtv decoder?

The E48-32 error code indicates a signal issue. To resolve it:

  1. Ensure your antenna is correctly installed and aligned.
  2. Check for any loose cables and reconnect them securely.
  3. Restart your GOtv decoder and perform a signal scan.
  4. If the issue remains, log in to your GOtv account online or through the app.
  5. Navigate to the ‘Clear Error’ section and choose E48-32.
  6. You can also text “RESET IUCNumber” to 4688 to clear the error.

What steps should I follow to clear the E32 error code on my GOtv?

The E32 error code usually means there is no access to the service. To clear this error:

  1. Verify that your GOtv subscription is active.
  2. Ensure your decoder is properly connected and powered on.
  3. Go to the GOtv website or use the GOtv app to log in to your account.
  4. Find the ‘Clear Error’ section and select the E32 error code.
  5. Click on ‘Clear Error’ to reset your decoder.
  6. Alternatively, send an SMS with “RESET IUCNumber” to 4688 to clear the error.

These steps should help you resolve common error codes on your GOtv decoder quickly and efficiently.

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