How To Check Your NSSF Number Online | Mobile App And SMS

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If you’re a working individual in a country that has a National Social Security Fund (NSSF), it’s important to have an NSSF number. This unique identification number is used to track your contributions and eligibility for various social security benefits. In this article, we’ll guide you through the process of checking your NSSF number online, providing step-by-step instructions for easy access.

Understanding the NSSF Number

Before we delve into the online checking process, let’s briefly understand what an NSSF number is and why it holds significance. The NSSF number is a unique identifier assigned to individuals who contribute to the National Social Security Fund. It serves as a crucial record for tracking contributions, benefits, and eligibility criteria. Your NSSF number is essential for accessing various services and benefits provided by the NSSF.

To find your NSSF number, you need to know where to look. Typically, the NSSF number is provided by your employer upon registration with the fund. It is included in your employment records, payslips, or other official documents related to your social security contributions. If you haven’t received your NSSF number or are unsure where to find it, don’t worry. We’ll now walk you through the steps to check your NSSF number online.

Steps to Check Your NSSF Number Online

  1. Step 1: Visit the official NSSF website Start by opening your preferred web browser and navigating to the official website of the National Social Security Fund.
  2. Step 2: Locate the NSSF member portal Look for the member portal section on the NSSF website. This is where registered members can access their accounts and manage their contributions.
  3. Step 3: Register for an online account If you haven’t registered for an online account yet, you’ll need to do so. Look for the “Register” or “Sign Up” button and follow the instructions to create an account. You may be required to provide personal information and verify your identity.
  4. Step 4: Log in to your account Once you have successfully registered, log in to your account using the username and password you created during the registration process.
  5. Step 5: Access your NSSF number After logging in, navigate to the account dashboard or profile section. Look for a tab or option that allows you to view your NSSF number.
  6. Step 6: Verify your personal details It’s important to verify that the personal details associated with your NSSF number are correct. Check your name, identification number, and other relevant information to ensure accuracy.

Troubleshooting Tips

While checking your NSSF number online, you may encounter some common issues. Here are a few troubleshooting tips to help you resolve them:

  • Double-check the accuracy of the information you entered, such as your username and password.
  • Clear your browser cache and cookies to eliminate any temporary issues.
  • If you encounter technical difficulties or errors on the NSSF website, try accessing it from a different browser or device.
  • If you’re still unable to retrieve your NSSF number online, consider contacting the NSSF support team for further assistance.

Benefits of Checking Your NSSF Number Online

Checking your NSSF number online offers several benefits:

  1. Convenience and time-saving advantages By accessing your NSSF number online, you can avoid the hassle of contacting your employer or visiting an NSSF office in person. It saves time and allows you to manage your social security information conveniently.
  2. Access to additional NSSF services and information Once you have an online account, you can explore various features provided by the NSSF. These may include checking your contribution history, updating personal details, and accessing relevant documents or forms.

How To Check NSSF Balance On Phone

If you are a member of the National Social Security Fund (NSSF), it’s important to stay updated on your NSSF balance. Checking your NSSF balance regularly allows you to keep track of your contributions and ensures that you are aware of the funds available to you. In this article, we will guide you through the process of checking your NSSF balance on your phone, providing you with a convenient and accessible way to monitor your social security funds.

Method 1: Using SMS

  1. Step 1: Open the messaging app Unlock your phone and open the messaging app or the SMS (Short Message Service) application.
  2. Step 2: Compose a new message Tap on the option to compose a new message.
  3. Step 3: Enter the NSSF number In the recipient or phone number field, enter the official NSSF SMS number. For example, in Kenya, the NSSF SMS number is 6773.
  4. Step 4: Type the keyword In the message body, type the keyword associated with checking your NSSF balance. In Kenya, the keyword is “BAL.”
  5. Step 5: Send the message Once you have entered the NSSF SMS number and the keyword, send the message.
  6. Step 6: Receive your balance Shortly after sending the message, you will receive an SMS response containing your NSSF balance information.

Method 2: Using a Mobile App

  1. Step 1: Download the NSSF mobile app Go to your phone’s app store (Google Play Store for Android or App Store for iOS) and search for the official NSSF mobile app. Download and install the app on your phone.
  2. Step 2: Launch the app Locate the NSSF app on your phone’s home screen or in the app drawer and tap on it to launch the application.
  3. Step 3: Log in or create an account If you have already registered for an NSSF online account, enter your login credentials (username and password) to log in. If you don’t have an account, follow the app’s instructions to create one.
  4. Step 4: Navigate to the balance section Once logged in, navigate to the section of the app that displays your NSSF balance. This section may be labeled as “Balance,” “My Account,” or something similar.
  5. Step 5: View your balance In the balance section, your current NSSF balance should be displayed, along with any other relevant details or transactions.

Frequently Asked Questions (FAQs)

  1. Can I check my NSSF number without an online account? No, an online account is required to check your NSSF number online. Registering for an account is a simple process that enables you to access a range of NSSF services.
  2. What should I do if I forgot my NSSF online account password? If you forget your NSSF online account password, most platforms offer a password recovery option. Look for the “Forgot Password” link and follow the instructions to reset your password.
  3. Can I access my NSSF number using a mobile app? Depending on the NSSF’s available services, there might be a dedicated mobile app that allows you to check your NSSF number. Check the official NSSF website or your app store for more information.
  4. Is the online NSSF number check available 24/7? In most cases, online NSSF services are available 24/7, allowing you to check your NSSF number at your convenience. However, there may be occasional maintenance periods during which the services are temporarily unavailable.
  5. How long does it take to receive an NSSF number after registration? The duration to receive your NSSF number may vary depending on the processing time of your employer or the NSSF office. It’s advisable to check with your employer or the NSSF for an estimated timeframe.
  6. Can I update my personal details through the NSSF member portal? Yes, the NSSF member portal often allows you to update your personal information, such as contact details and address. Explore the options available in your online account for making necessary changes.
  7. What other services can I access through the NSSF member portal? Besides checking your NSSF number, the member portal may offer services like applying for benefits, tracking your contributions, and accessing educational resources related to social security.
  8. Are there any fees associated with using the online NSSF services? Generally, accessing your NSSF number and other online services are free of charge. However, certain transactions or services may involve fees, which will be clearly communicated on the NSSF website.
  9. Can I check my NSSF number if I’m no longer employed? Yes, even if you’re no longer employed, you can still check your NSSF number online. The NSSF number remains linked to your contributions and benefits regardless of your employment status.
  10. What should I do if I suspect an error or discrepancy in my NSSF number or records? If you notice any errors or discrepancies in your NSSF number or records, it’s important to contact the NSSF support team immediately. They will guide you through the necessary steps to resolve the issue and ensure accuracy in your records.


Checking your NSSF number online provides a convenient and efficient way to access your social security information. By following the steps outlined in this article, you can easily retrieve your NSSF number, verify your details, and stay up-to-date with your contributions. Embrace the benefits of online access and take advantage of the various services provided by the National Social Security Fund.

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